Customer Support & FAQ

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Customer Support & FAQ

What are the main benefits of Putelle Radiance Cream?

It brightens, lightens pigmentation, and repairs the skin barrier with active ingredients like 3-o-ethyl ascorbic acid and alpha-arbutin.

Is this Putelle product suitable for sensitive skin?

Yes, it contains soothing licorice root extract and niacinamide, but a patch test is recommended for highly sensitive skin.

How long does it take to see brightening results?

Visible brightening in 28 days, but stubborn spots may take 8-12 weeks of consistent use.

Can it be layered with other active ingredients (e.g., retinol)?

Yes, but use retinol at night and this cream in the morning to minimize irritation.

Will it clog pores or cause breakouts for oily skin?

The non-greasy formula with niacinamide suits oily skin, but acne-prone types should use a pea-sized amount at night.

Is it safe for pregnant or breastfeeding women?

Consult a doctor before use due to potent actives like 4-butylresorcinol.

Why is Mineral Oil included? Doesn’t it clog pores?

Highly refined mineral oil is non-comedogenic and helps dry/sensitive skin retain moisture.

What is the shelf life after opening? How should it be stored?

Use within 12 months after opening, store away from heat and sunlight.

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